About us

AvioAssist is a flight support service provider operating at Sarajevo Airport (ICAO: LQSA, IATA: SJJ) in Bosnia and Herzegovina.

We are specialized in servicing commercial, charter, business and cargo flight operations. Our team of experienced, well trained and dedicated professionals is pleased to satisfy all your customers' needs 24 hours a day, every day in a week. Our goal is to provide our respective partners and guests with all the necessary services in order to make their arrival at Sarajevo Airport and staying in Sarajevo and Bosnia and Herzegovina as comfortable as possible. AvioAssist works in a close collaboration with Sarajevo Airport`s operator, border police and customs authorities, in order to providesmooth transfer of guests, crew and baggage.
Our mission is to ensure the highest possible level of on-ground services with all the time attention to customers' needs.

AvioAssist Flight Support Services is young, but well experienced team of aviation and hospitality professionals who have joined their skills in order to provide excellent service to your company and your guests at the airport and in the area. We have recognized a market need for a flexible and dynamic company, capable to provide the highest level of service to our partners and their guests.Our passion and commitment for airport and hospitality services is our motivator to satisfy all our guests' needs and to make their staying in our beautiful country as pleasant as it can be. Regardless of whether you are here for business or pleasure, our team would like to make sure that your nice memories will lead you back to us.

SERVICES


AvioAsist provides two aspects of necessary services, organized into Ground support services, oriented towards operational excellence at the airport, and Concierge service, designed to provide prestigious service tailored to meet needs of your guests.

Order of conduct

As a standard of service, we request from all our employees and associates to maintain the highest degree of integrity in all dealings with current and past clients and suppliers, in terms of expected industry confidentiality, and the protection of all personal informationreceived in the course of providing the business services required. All actions taken by our team members will be in accordance with all ethical considerations and provided honestly and honorably. Our employees and associates are expected to provide special attention towards cultural, religious and moral beliefs of our clients and their guests. All our activities have to be taken with highest integrity and professionalism. Conduct in accordance to legal requirements is absolute imperative. Safety of our guests is our top priority and therefore all our actions and recommendations will be given in such a way to protect our clients and their guests from any harm. We highly believe that our customers`feedback is our most valuable asset on the way to further improvement of our service, and therefore any information regarding provided servicewill be submitted to our management.